Compose a letter or email of at least 1 and a half single-spaced page but no more than 3, single spaced, that delivers bad news to a significant group of customers, general public or other targeted audience.
Hypothetical timeline that needs to be presented to the board of amazon
– amazon echo purchased
– explodes inside customer’s house
– caused by battery issues
– solution for customer: pay for damages and give back refund as well as amazon credit ($1,000)
– solution for amazon company: switch the recent and cheaper supplier back to previous and more reliable suppliers. Send back echos bought from a certain date
attached are examples of other hypothetical bad news from other companies for this assignment.